Emergency Preparedness and Crisis Management

Format

Online Course

Starting date

October 2024

Language

English

Duration

40 - 60 minutes

About the course

Staff training in hotels refers to preparing employees to provide excellent guest service and ensure their safety. This process is not merely a basic need but represents a fundamental shift in how staff respond to situations and interact with guests. The primary motivation for training is to improve service quality and guarantee safety. Proper training allows for effective emergency management, reduces the risk of accidents, and increases guest satisfaction. Additionally, good training has a positive impact on the hotel’s image, boosting guest confidence and competitiveness.

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Contents - Topics

Learning Objectives

Upon successful completion of this course, you will be able to:
  • Recognize the importance of staff training in hotels.
  • Apply the appropriate steps to handle an emergency situation.
  • Define what a crisis is and categorize its types.
  • Understand the timeframes of a crisis.
  • Recognize the role of social media in crisis management.

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This course is addressed to

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  • Hotel managers and employees