Welcome to Hotel Academy 

The Leading Digital Training Platform for Hotel Industry Professionals

Why Hotel Academy

Practical Training Solutions

Here you'll find all the necessary courses for employees, helping them to access the essential information they need according to their specific roles. The courses are tailored to ensure that workers have the knowledge and skills required in their areas of expertise.

Flexibility & Accessibility

Our courses are fully asynchronous, allowing each participant to follow the courses at their own pace and from any device. This provides maximum convenience for learning, ensuring that participants can access content anytime, anywhere.

Interactive Educational Material

Each course is rich in interactive content, such as animated videos, online quizzes, and useful notes. This helps participants engage with the material in-depth and enhance their learning experience.

Categories 

Customer Service and Visitor Management

  • Customer Service Fundamentals
  • Handling Guest Complaints and Special Requests
  • Understanding Guest Psychology and Behavior
  • Resolving Conflicts and Dealing with Difficult Guests 
  • Maintaining Guest Trust and Building Loyalty
  • Quality Customer Service
  • Managing Guest Complaints
  • TripAdvisor Essentials for Business Success



Safety and Health in the Workplace

  • First Aid – Handling Medical Emergencies
  • Fire Safety
  • Manual Handling
  • Safe Working Practices in Daily Operations
  • Emergency Preparedness and Crisis Management
 





Housekeeping and Room Services

  • Fundamentals of Room Service Operations
  • Hotel Hygiene Essentials
  • Room Preparation
  • Optimal Cleaning Techniques







Food & Beverage Service and Management

  • Food Allergies and Dietary Restrictions
  • Effective Food Management in Room Service
  • Wine and Beverages Service
  • Mastering Service Techniques & Guest Interaction in Restaurants






Human Resources Management & Development

  • Interview Guide: Part A
  • Interview Guide: Part Β
  • Communicating and Negotiating Effectively
  • Diversity and Inclusion
  • Conflict Resolution in the Workplace
  • Team Management





Legal Issues and Compliance

  • GDPR
  • Anti-Bribery and Corruption
  • Sanctions: Basic Principles and Compliance
  • Cyber Security: Basic Principles
  • Handling of Information Security Incidents






Soft Skills and Professional Development

  • Communication Skills and Multilingual Communication
  • Time Management Fundamentals
  • Developing Emotional Intelligence in the Workplace
  • Preventing and Managing Burnout in the Workplace
  • Maintaining a Professional Demeano
  • Stress Management in the Workplace





Online Courses