Making It Right (MIR)

Format

Online Course

Starting date

October 2024

Language

English

Duration

40 - 60 minutes

About the course

It is common and expected to encounter complaints that arise from interactions with customers. Complaints, whether direct or indirect, cannot be avoided, but it is important to know how to recognize and manage them properly in order to benefit from them. Proper handling of complaints will, in turn, lead to building a trusting relationship with customers and will increase their satisfaction levels.

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Contents - Topics

Learning Objectives

Upon successful completion of this course, you will be able to:
  • Understand why MIR is emphasized.
  • Recognize complaining customers and the causes behind their complaints.
  • Understand the different types of complaints and how to handle them.
  • Correctly apply the steps for a successful MIR process.
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This course is addressed to

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  • Business managers

  • Employees in organizations