Managing Guest Complaints

Format

Online Course

Starting date

October 2024

Language

English

Duration

40 - 60 minutes

About the course

Every business is likely to face various complaints from customers who often express dissatisfaction with a product or service. Therefore, an effective complaint management process helps businesses resolve issues quickly and with minimal damage. Employees must be prepared and adequately trained to handle these complaints, which improves overall business performance and reputation while building trust as customer complaints decrease and satisfaction levels rise.

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Contents - Topics

Learning Objectives

Upon successful completion of this course, you will be able to:
  • Define basic concepts such as customer service and satisfaction.
  • Describe the key features of customer complaint management.
  • Identify the positive aspects and benefits of effective complaint management.
  • Apply appropriate complaint management strategies and systems in the workplace.
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This course is addressed to

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  • Business executives
  • Employees in businesses and organizations