Quality Customer Service

Format

Online Course

Starting date

October 2024

Language

English

Duration

40 - 60 minutes

About the course

In this course, you will have the opportunity to gain a comprehensive understanding of the basic principles that govern quality customer service, as well as the practices that every employee should apply.

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Contents - Topics

Learning Objectives

Upon successful completion of this course, you will be able to:
  • Recognize the importance of quality customer service.
    Consistently provide quality service.
  • Consistently provide quality service.
  • Apply excellent and personalized customer service practices, advice, and cross-selling techniques.

  • Identify inadequate customer service practices and their causes.
  • Operate with empathy and a positive attitude to build trust with customers during interactions.
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This course is addressed to

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  • Office employees
  • The general public